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Returns and Refund Policy

Returns and Refund Policy

Welcome to The Set Pet, where your satisfaction with our pet products is our top priority. Our Returns and Refund Policy is designed to provide clear guidelines on how we handle returns, exchanges, and refunds to ensure a positive shopping experience. Please review the following information carefully:

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns are generally accepted within 7-8 days from the date of delivery.

2. Initiating a Return:

  • To initiate a return, please log in to your account on our website and navigate to the “Order History” section. Select the order containing the item you wish to return and follow the provided instructions. If you checked out as a guest, please contact our customer support team for assistance.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the item is defective or damaged. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

4. Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange promptly. Please allow 7-8 days  for the refund to reflect in your account.

5. Refund Methods:

  • Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, a store credit or alternative refund method may be offered.

6. Exchanges:

  • If you received a defective or damaged item and would like to exchange it for the same product, please contact our customer support team for assistance.

7. Non-Returnable Items:

  • Certain items, such as personalized or customized products, may be non-returnable. Please check the product description for details or contact us if you have questions about specific items.

8. Cancellations:

  • Cancellation requests can only be accommodated if the order has not been processed or shipped. Once the order is in transit, it cannot be canceled. Refer to our Cancellation Policy for more details.

9. Contacting Customer Support:

  • If you have any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team at admin@thesetpet.com. We are here to assist you.

10. Changes to the Returns and Refund Policy:

  • The Set Pet reserves the right to modify or update the Returns and Refund Policy at any time. Changes will be effective immediately and apply to all orders placed after the modification date.

By shopping with us, you acknowledge and agree to comply with the terms outlined in our Returns and Refund Policy. Your satisfaction is important to us, and we appreciate your understanding of our policies. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing The Set Pet. We look forward to serving you and your pets with the best in quality and care!

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